Evalueserve is our prominent tenant at Candor TechSpace, Sector 48, Gurugram, and a leading analytics partner to businesses worldwide. In this Q&A with The Edge, Manish Ray, Vice President – Global Administration & Procurement, Evalueserve, talks about his organisation’s work from home (WFH) and employee health management initiatives.
As a leading analytics service provider, Evalueserve helps clients increase the effectiveness and efficiency of their core operational processes by applying a unique mind+machine™ approach. This methodology weaves human expertise with digital products and platforms to build analytics capabilities that enable successful outcomes at work.
COVID-19 has mobilised tectonic shifts in how businesses around the world operate. It has led to unprecedented changes and unexpected outcomes. Digital transformation is the new normal and companies that embraced the transition have been more stable amid the pandemic. We talked to Manish Ray, Vice President – Global Administration & Procurement, Evalueserve, to learn how his organisation treated this pandemic as an opportunity to digitally expand its business.
Excerpts from the interview:
PLEASE GIVE US A GLIMPSE INTO YOUR ORGANISATION AND WHAT ALL IT STANDS FOR. WHAT HAS MADE IT A LEADING PLAYER IN ITS SECTOR?
We have more than 4,000 employees across five operating centres globally. Evalueserve works with companies in almost all business sectors, including investment banking, O&G (obstetrics and gynaecology) and medical devices. Evalueserve’s unique mind+machineTM approach combines the expertise of our domain experts with best-in-class technologies.
We are the world’s largest IP solutions provider and employ domain and research experts with experience in multiple industries. Our patent alerting, landscaping, portfolio benchmarking, and licensing tools form a seamless workflow that helps clients make their teams more efficient.
Evalueserve is a highly employee-centric organisation. Our employees are our family and we make sure they are contented and connected to the organisation. These are difficult times and we understand and acknowledge that. We believe that work should not impede life, rather it should facilitate it.
To keep employees motivated, we engage with them through several initiatives (online and offline). Our efforts have borne fruit and we have a global Glassdoor rating of 4.2. Our employee satisfaction levels are better than that of our peers (at about 93% for Evalueserve India). We believe that we are in the right direction to garner even higher employee satisfaction rates and are striving to achieve that every day.
WHICH CORE VALUES ARE DRIVING YOUR ORGANISATION?
Evalueserve thrives on its core values: Always Refreshing, Always Responsive, and Always Rigorous. We believe in diversity and inclusion, as well as promote gender equality at work. We believe an equal world is an enabled world.
Women employees make up more than 43% of Evalueserve’s employee base. Nine of our teams are led by women. We have also been focusing on inclusion and have been proactively recruiting members of the LGBTQI+ community.
Our goal of inclusivity and diversity is not limited to our employees. We want to instill the same thoughts in our suppliers and partners as well. We have touched base with more than 273 partners to learn more about their criteria of employing women and members of the LGBTQI+ community.
Evalueserve does not discriminate. We focus on integrating the specially-abled in our work environment. At present, specially-abled employees account for 2.5% to 2.75% of our total workforce in India.
Evalueserve leaves no man behind. Here, I would like to recount two unfortunate events that stand testimony to our commitment to employees: In the first incident, one of our employees had lost his arm in a tragic accident at a company offsite. We made arrangements and bore the expenses involved in taking the employee to the US to get a prosthetic arm. After he recovered, the employee was posted in our Chile centre with a higher pay package. In another accident, an employee lost her ability to work in a corporate environment. The company decided to pay her remuneration and annual expenditure throughout her lifetime.
I believe these small gestures show how the company is focused on employee well-being at all times.
HOW HAS YOUR ORGANISATION COPED WITH THE PANDEMIC AND THE LOCKDOWN?
Coping with the current pandemic has not been easy sail. We had to put our best foot forward to overcome the difficulties posed by COVID-19. Although sudden, the pandemic-induced lockdown restrictions did not put us in a spot because we had started a phased initiation of work-from-home (WFH) much before the lockdown was announced, as we anticipated the global trend.
Our IT and Admin teams worked round the clock to ensure that all employees could work from home without any hassle. We assigned and delivered laptops and desktops to employees even after the lockdown announcement. Kudos to the teams that worked overnight to make WFH possible even during the harshest of times!
A few weeks into the lockdown, we decided to roll out health-related initiatives, such as medical teleconsultation, online yoga sessions, and nutrition and diet sessions for our employees and their families. We believe in standing with our teams during these tough times.
Some of our employees were infected by COVID-19 and were unable to get admission in good hospitals. One of them was pregnant and her husband too had tested COVID-19 positive. Evalueserve helped them get the right treatment and care. The employee is now the proud mother of a healthy baby—a new addition to our family!
HOW DID YOU MOTIVATE EMPLOYEES WORKING FROM HOME?
Work from home turned out to be more difficult than expected for everyone. To motivate employees, we started various online campaigns, such as medical teleconsultations, yoga sessions, meeting with nutritionists, and mental well-being sessions.
We also initiated fun activities, in which employees could participate with their families. We made things a wee bit competitive by rewarding employees who were the most active in these activities, as well as asked them to share photos and videos while doing the tasks.
WHAT DOES THE FUTURE LOOK LIKE FOR EVALUESERVE?
We believe the feeling of being in the workplace and interacting with co-workers in-person cannot be replicated by a virtual medium. We would like to go back to pre-pandemic operations and resume normal interactions with clients and colleagues if the situation permits.
We are still charting plans to return to the office in the first quarter of 2021. We would like to believe that the situation will stabilise and we will be able to move ahead with many of our infrastructure expansion plans.